Refund policy
ROYAL TRENCHES RETURN & REFUND POLICY
We accept eligible return requests within 14 days of the order being delivered.
RETURN ELIGIBILITY
To qualify for a return, apparel and standard footwear must be unworn, unused, unwashed, and returned in the same condition received. All original tags, packaging, accessories, and proof of purchase must be included.
Footwear must have no creasing, scuffs, stains, odors, or signs of outdoor wear. The original shoe box must also be undamaged and may not be used as the shipping box.
Items showing signs of wear, washing, alteration, damage caused after delivery, or missing original packaging will not be accepted.
HOW TO REQUEST A RETURN
Before sending anything back, email royaltrenchesllc.113@gmail.com with your order number, the item you wish to return, and the reason for the return.
Returns sent without prior approval will not be accepted. If your return is approved, we will provide the return address and instructions. Please do not send returns to an address found elsewhere without authorization.
RETURN SHIPPING
Customers are responsible for return shipping costs on standard returns, including size or preference changes. Original shipping charges are non-refundable.
We recommend using a trackable shipping service. Royal Trenches is not responsible for return packages lost or damaged in transit.
If Royal Trenches sent an incorrect item or the product has a verified manufacturing or production defect, we will cover the approved return shipping cost. Damage occurring during shipment is handled under the shipping-damage section below.
ORDER INSPECTION, SHIPPING DAMAGE, LOST OR STOLEN PACKAGES
Every Royal Trenches order is carefully inspected and documented through photographs or video before it is packaged and transferred to the shipping carrier. This documentation confirms the item’s condition when it leaves our possession.
Once an order has been accepted by the shipping carrier, Royal Trenches cannot control or guarantee the carrier’s handling, transportation, delivery times, or delivery location. We are not responsible for delays or damage caused by the carrier, severe weather, incorrect handling during transit, or packages lost while in the carrier’s possession. However, we will reasonably assist customers with eligible carrier or shipping-insurance claims.
If an order arrives damaged, contact royaltrenchesllc.113@gmail.com within 7 days of delivery. Include the order number and clear photographs of:
• The damaged product
• All interior and exterior packaging
• The shipping box or mailer
• The shipping label with the tracking number visible
Keep all packaging until the claim has been resolved. Missing packaging or photographs may prevent the carrier from approving a claim. Refunds or replacements for shipping damage are not guaranteed and may depend on the carrier’s investigation or shipping-insurance coverage.
If tracking shows that a package was delivered but the customer cannot locate it, the customer must first check with household members, neighbors, the delivery location, and the shipping carrier. Royal Trenches is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout.
Customers are responsible for entering a complete and accurate shipping address. Royal Trenches is not responsible for packages delivered to an incorrect address supplied by the customer. Additional shipping charges may apply if an order is returned and must be shipped again.
Nothing in this policy limits any rights that cannot legally be waived.
CUSTOM AND NON-RETURNABLE ITEMS
Custom, personalized, made-to-order, or hand-finished products—including custom sneakers—are final sale and cannot be returned, exchanged, or canceled after production begins.
Custom items may still qualify for assistance if they arrive damaged, defective, or materially different from the approved order details. Contact us within 7 days of delivery with photographs of the issue.
Gift cards and items specifically marked “Final Sale” or “Clearance” cannot be returned. Contact us before purchasing if you are unsure whether an item is eligible.
LIMITED DROPS
Eligible apparel from a limited drop may be returned under this policy unless the product page specifically identifies it as Final Sale. Because quantities are limited, replacement sizes and exchanges are not guaranteed once a drop sells out.
EXCHANGES
To request a size exchange, contact us within 14 days of delivery. Exchanges are subject to inventory availability and the item must meet all return-condition requirements.
If the requested replacement is unavailable, we may offer store credit or process an eligible return instead. Custom products and Final Sale items cannot be exchanged.
REFUNDS
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for Royal Trenches to process the refund. Your bank or card provider may require additional time to post it to your account.
If more than 15 business days have passed since we approved your refund, contact royaltrenchesllc.113@gmail.com.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. Cancellation requests are not guaranteed.
Orders that have already entered production, been customized, or shipped cannot be canceled. Custom and made-to-order items cannot be canceled once production begins.
CONTACT US
For return or refund questions, email: