Shipping policy

ROYAL TRENCHES SHIPPING POLICY

ORDER PROCESSING

Royal Trenches orders are normally inspected, documented, packaged, and transferred to the shipping carrier within 3–5 business days after payment and order verification.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Orders may ship sooner than the estimated processing window. During major releases, limited drops, holidays, severe weather, or unusually high order volume, processing may require additional time.

CUSTOM SNEAKERS

Royal Trenches does not accept customer commissions or made-to-order customization requests. Any one-of-one hand-customized sneakers offered through our store are completed before being listed for sale.

Finished custom sneakers follow the same standard 3–5 business-day processing period unless a different processing time is clearly stated on the product page.

SHIPPING DESTINATIONS

Royal Trenches currently ships within the United States. We do not currently offer international shipping.

SHIPPING RATES

Available shipping services, costs, and estimated transit times are displayed during checkout based on the delivery address and selected shipping method.

Shipping charges are calculated and displayed before payment is completed.

ESTIMATED DELIVERY TIME

Most domestic orders arrive within approximately 3–7 business days after the shipping carrier accepts the package.

Processing time and carrier transit time are separate. Delivery dates are estimates and are not guaranteed unless the selected carrier service specifically provides a delivery guarantee.

TRACKING INFORMATION

Customers will receive a shipping confirmation containing tracking information after the order has been transferred to the carrier.

Tracking information may require up to 48 hours to update after the shipping label is created or the package is accepted.

Customers are responsible for monitoring their tracking information and providing a secure delivery location.

ADDRESS ACCURACY AND CHANGES

Customers are responsible for entering a complete and accurate shipping address during checkout.

Contact royaltrenchesllc.113@gmail.com immediately if an address correction is needed. Address changes are not guaranteed after an order has entered processing or a shipping label has been created.

Royal Trenches is not responsible for orders delivered to an incorrect address supplied by the customer. If a package is returned because of an incorrect or incomplete address, the customer may be required to pay additional shipping charges before the order is shipped again.

ORDER INSPECTION AND DOCUMENTATION

Every Royal Trenches order is carefully inspected and documented through photographs or video before packaging and transfer to the shipping carrier.

This documentation records the item’s condition, packaging, and shipping label when the order leaves our possession.

CARRIER DELAYS, LOSS, AND SHIPPING DAMAGE

After a package has been accepted by the shipping carrier, Royal Trenches cannot control the carrier’s handling, transportation, routing, weather delays, delivery schedule, or final delivery location.

Royal Trenches is not responsible for delays, loss, or damage caused while a package is in the carrier’s possession. However, we will reasonably assist customers with eligible carrier investigations or shipping-insurance claims.

If an order arrives damaged, contact royaltrenchesllc.113@gmail.com within 7 days of delivery. Include the order number and clear photographs of:

• The damaged product
• All interior and exterior packaging
• The shipping box or mailer
• The shipping label with the tracking number visible

Keep the product and all packaging until the claim has been resolved. Missing packaging, photographs, or documentation may prevent the carrier or shipping insurer from approving a claim.

Refunds or replacements for carrier loss or shipping damage are not guaranteed and may depend on the carrier’s investigation, available insurance coverage, and applicable law.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but it cannot be located, the customer must first:

• Check the delivery location and surrounding area
• Check with household members or neighbors
• Wait until the end of the delivery day
• Contact the shipping carrier using the tracking number

Royal Trenches is not responsible for packages lost or stolen after the carrier confirms delivery to the address provided at checkout. We will reasonably assist with an eligible carrier investigation when possible.

RETURNED OR REFUSED PACKAGES

If an order is returned to Royal Trenches because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, the customer may be responsible for additional shipping charges before the order is sent again.

Original shipping charges are non-refundable unless the return resulted from an error made by Royal Trenches.

UNEXPECTED FULFILLMENT DELAYS

If Royal Trenches cannot ship an order within the advertised processing period, we will contact the customer with an updated shipping estimate and available options, which may include accepting the delay or canceling the unshipped order for a refund.

For shipping questions, email:

royaltrenchesllc.113@gmail.com

Nothing in this policy limits any customer rights that cannot legally be waived.